“I think you have to use the big one, Mike,” she said calmly, standing very close to him, with her big green eyes and bright red hair still in neat braids. He could see that her feet were bare beneath the water.

“Okay,” he acknowledged, “but I want you to go stand over there. I don’t want you to get hurt.” She nodded very seriously and then smiled at him. She had freckles and was missing both her front teeth.

“It’s okay, Mike, I can swim,” she reassured him.

“I hope you won’t have to,” he said, grabbing the biggest wrench from his belt, which he had been about to use anyway. Whatever went on in the hotel, Heloise was always there to see it. And she particularly loved hanging out with the engineers. He pointed to where she should stand, and she obediently went to higher ground and chatted with some of the kitchen staff who had come out to see what they could do to help. And with that the outside plumbers arrived and waded into the rising water to join the others. A number of the bellmen came down to carry bottles of expensive wine out of the wine cellars, and the kitchen staff joined them to help.

Half an hour later, after intense work by both the engineers and outside plumbers, the leak was located, the right valves were turned off, and the plumbers were working on the repair. Heloise waded back in to see Mike then, patted his shoulder, and told him he had done a really great job. He laughed as he looked down at her, picked her up, walked her back to the sous chefs in their tall white hats, white jackets, and checked pants standing just outside the kitchen, and set her down.

“If you get hurt, young lady, your father will kill me. I want you to stay here.” He knew the directive was useless. Heloise never stayed in one place for long.

“There’s nothing for me to do here,” she complained. “Room service is too busy. I’m not supposed to disturb them.” She knew not to get in their way during peak hours.

By then the desk was getting frantic calls. People who wanted to get dressed for the evening were discovering they had no water to bathe or shower with, and anyone calling room service was told that they were extremely busy, and all orders were delayed, but the hotel was offering free wine or drinks. Hugues knew that an event like this could seriously damage the reputation of a hotel, unless handled with grace and poise. He called all of their most important guests himself to apologize and asked the catering manager to send a complimentary bottle of Cristal to each of their rooms, and he was fully prepared to discount the rate for every room affected, for that night. He knew that it would cost him, but it would cost him far more not to. Problems could occur in any hotel, but how they were handled made all the difference between a second-rate hotel and a first-class hotel like the Vendôme, which was what they called a “palace” in Europe. So far no one was truly furious at them, people were just annoyed, and happy with the free wine and champagne. How they ultimately felt about the inconvenience would depend on how fast it was going to take the plumbers and engineers to make the repairs. They had to do the best they could that night, and in the ensuing days they would have to make more extensive efforts to replace the broken pipe. Right now, all they needed was water for the hotel, to get service back to normal.

Forty-five minutes later Hugues was finally able to slip away from the front desk and went down to the basement to see what was happening there. Pumps had already been set up to bail the water, and a cheer went up just as he arrived. The plumbers had been able to do what was necessary to circumvent the pipe and turn the water back on. The room service staff were working frantically to deliver bottles of wine and champagne to the guests. Heloise was dancing around in the water in her slicker and bikini, grinning happily minus her front teeth, and clapping her hands. And the moment she saw him, she waded over to her father, who looked at her with a rueful expression. He wasn’t happy to see her there, but he wasn’t surprised, and the sous chefs she’d been talking to all laughed. Heloise was always where the action was, just like her father. She was as much a part of the hotel as he was.

“What are you doing down here?” her father asked her, trying to sound stern but without much success. She looked so cute that it was hard for him to be angry at her, and he very rarely was, even though he prided himself on being strict. But he could never quite pull it off. Just looking at her melted his heart, and her missing front teeth made her even more irresistible, and she made him want to laugh in her red bathing suit and yellow slicker. She had dressed for the occasion. Since her mother had left, he helped her dress for school every morning.

“I came down to see what I could do to help,” she said practically. “Mike did a wonderful job. There was nothing for me to do.” She gave a little shrug of her shoulders as her father laughed. People always commented that she looked very European.

“I hope not,” her father said, trying not to laugh. “If you’re the chief engineer now, we’re in big trouble.” As he said it, he walked her back into the kitchen, and then went to congratulate his plumbers and engineers for their good work. He was always deft at handling his staff, and they liked working for him, although he could be tough at times. He expected a great deal of them and himself, and everyone agreed that he ran a tight ship. It was his training and what the hotel guests loved; they could rely on a high standard of excellence if they stayed at the Vendôme. Hugues ran it to perfection.

When he came back to the kitchen, Heloise was eating a cookie and chatting with the pastry chef in French. He always made her French macarons, and she took them to school for lunch. “What about your homework, young lady? What happened to that?” her father asked her seriously, and Heloise opened her eyes wide and shook her head.

“I don’t have any, Papa.”

“Why is it that I don’t believe you?” He looked carefully into the big green eyes.

“I did it all before.” She was lying to him, but he knew her well. She much preferred cruising around the hotel to sitting in the apartment alone doing her homework for the Lycée.

“I saw you in my office making paper clip necklaces when you got back from school. I think you’d better check again.”

“Well, maybe I have just a little math to do,” she said sheepishly, as he took her hand in his own and led her to the back elevator. She had left a pair of red clogs there when she waded into the flood and retrieved them now for the ride upstairs.

As soon as they arrived in the apartment, Hugues changed his suit and shoes. The cuffs of his trousers, and his shoes, were soaked from his brief visit to the basement. He was a tall, thin man with dark hair and the same green eyes as Heloise’s. Her mother was an equally tall blonde with blue eyes. The great-grandmother that Heloise had been named after had had red hair like Heloise.

Hugues wrapped her in a towel and told her to change her clothes, and she reappeared a few minutes later in blue jeans and a pink sweater and pink ballet shoes. She took ballet class twice a week. Hugues wanted her to lead the life of a normal child, but he was well aware that she didn’t. Without a mother, her life was already unusual, and her entire world consisted of the hotel. She loved everything that happened there.

With a mournful look at her father, she sat down at the desk in the living room, once she was dressed, and took out her math book, and the notebook from school.

“Make sure you do all of it. And call me when you’re finished. I’ll come up and have dinner with you if I can. I have to make sure everything has calmed down first.”

“Yes, Papa,” she said quietly as he left the apartment to go back to the reception desk and check on things there.

Heloise sat looking dreamily at her math book for a few minutes, and then tiptoed to the door. She opened it a crack and looked out. The coast was clear. He was back in the lobby by then. And with an elfin toothless grin that made her look like a pixie with her freckles and red hair, Heloise let herself out of the apartment and slipped down the back stairs in her jeans and pink ballet shoes. She knew just where her favorite night maids would be. And five minutes later she was helping them push the trolley with all the creams and shampoos and lotions on it, as they turned down the rooms for the guests. She loved turn-down time, when they delivered little boxes of chocolates to each guest, from La Maison du Chocolat. The chocolates were delicious, and as they always did, Ernesta and Maria handed one of the boxes to her, and after thanking them, she helped herself to the chocolates with a grin.

“We had a lot of work to do in the basement today,” she informed them seriously in Spanish. They had been teaching her Spanish ever since she could talk. She had been fluent in both French and Spanish as well as English before she was five. It was important to Hugues that she speak several languages. And he spoke Italian and German too, since he was Swiss.

“So I hear,” Ernesta, the motherly Puerto Rican woman, said to her and gave her a hug. Heloise loved being with her and held her hand. “You must have been very busy this afternoon,” Ernesta said with a twinkle in her eye, as Maria, the pretty young second night maid, laughed. She had children of her own the same age as Heloise. And they never minded having her join them for their turn-down service to every room. She was always hungry for female companionship and got lonely alone in the apartment.

“The water was up to here,” Heloise said, showing them a place just above her knees. “But it’s all fixed now.” Both women knew there would have to be more extensive repairs in the coming days. They had heard it from the engineers.